Discover How a Startup Business Process Outsourcer Utilized Security, Network, and Telecommunication Services from Wide Cloud Communications
CLIENT INDUSTRY: Professional Services
LOCATION(s): Headquartered in Miami, FL with locations in Central and South America.
# OF USERS: 25-100
SERVICE OFFERING: Professional Outsourced services such as Customer Support, IT Support, Freight Fleet Management, Sales Development and more
BACKGROUND: ALPHA BPO CORP provides quality remote outsourced services for US based companies needing to outsource customer care, back office and admin services abroad.
CHALLENGES AND SOLUTIONS
CHALLENGE
Efficiently providing remote support.
SOLUTION
Much more than a traditional help desk, Wide Cloud is staffed by highly-skilled, U.S.-based professionals, and is available 24x7x365. With access to our help desk, the client’s user base receives assistance regardless of time zone or location. Wide Cloud’s help desk is accessible by phone, email, web portal, or chat, providing further flexibility to match the client’s staff needs.
CHALLENGE
Identifying best-practices network architecture for the client.
SOLUTION
The remote and scattered nature of the users also makes this client an excellent fit for the Microsoft Office 365 solution. All client’s users are able to access their data from any location and any logged-in device, without relying on physical servers or the company’s network uptime. A cloud solution also lets the client keep costs low. With the right cloud solution, clients can enhance their productivity, lower IT costs, and improve IT service delivery.
CHALLENGE
Monitoring and managing devices.
SOLUTION
The ability to remotely monitor and manage this remote workforce was of the utmost importance to the client. Utilizing our agent-based solution, Wide Cloud rolled out a critical Windows 10 update to the entire client workforce without requiring collective downtime. Individual employees were able to select workable downtime for themselves and leave their devices plugged in and waiting, receive the update, and move on without losing call volume. Our automated software agent can be installed, configured, and customized to each environment to ensure critical and regular maintenance on each system is routinely performed.
