Customer service


Miami’s Leading Trucking Company

Wide Cloud Communication does more than just keeping the systems up and running. We strive to become a trusted partner and an integral part of your team. The following cases highlight how Wide Cloud works closely with your team to get to know the ins and outs of your business. This allows us to create the best fitting solutions and supporting services for your requirements.

Well-Known Miami Trucking Company and Wide Cloud Communications Partner to Keep on Trucking

The Company
“Today, more than 200 North American companies — from beauty product to goods providers, — look to this award-winning, customized logistics solutions trucking company. Backed by state-of-the-art logistics management technologies and guided by strong key performance measures and ISO standards, this trucking company is a go-to gateway in and around the Florida’s marketplace”

The Problem:
Miami based trucking company needed a managed service provider that had established expertise working with medium-sized companies, possessed real depth of experience and had the systems that could handle their business going into the future.

The Wide Cloud Solution:
Wide Cloud Communications answered all those criteria while also possessing an additional advantage over its competitors. The vast knowledge of the trucking industry of both owners made the transition seamless.

Wide Cloud´s role at this trucking company is to ensure that all IT operations run smoothly and manage its IT services costs at a fraction of the cost to establish and run its own IT department – and without the headaches!

These services include:

  • Trouble-shooting the company’s desktop network
  • Data administration
  • Server maintenance
  • Integrating the on-site and off-site aspects of the company’s warehousing business to ensure that inventory and deliveries are in sync
  • Ensures that the Electronic Data Interface (EDI) and radio frequency systems that coordinate pick-up and storage are in top working order at all times.

The Management of these functions are usually handled on-line, but Wide Cloud provides technicians around-the-clock to handle problems onsite when necessary. In addition, unlike many IT service providers, the agreement with Wide Cloud is very flexible. They’re able to adjust their service level to meet specific long-or short-term requirements that might arise when a customer has a special, possibly seasonal, need that must be considered.